. However what really concerns me is that yesterday I got a text from BT saying that there was a new problem. Check if there are any temporary issues that are affecting service near you. Sky activation update says: - to be activated on 16th. - View the status of a broadband of landline fault - Divert calls to another number whilst your line is being repaired - Re-arrange an engineer appointment to fix a landline Back to top Step 2. . Missed engineer appointments - multiple times. The best way to ha. Activate and manage your inclusive extras, like online security, free BT Wi-Fi and cloud storage. Yes. Watch over 70 Freeview channels as well as. On 4th October I ordered FTTC from BT as our cabinet had just received a fibre connection and Talk talk were not offering it. Check if. My order is still listed as open, and I've not received any notifications to alert me to any problems, so should I expect this to resolve it. I spoke to. So it's my activation day today, moving from Sky to BT - I've read some stories on here with problems moving from Sky, so I'm already thinking something is going wrong. It happens because we run tests to make sure you get the best possible speeds and connection in the long term. Stay on the screen with the 6-digit code while you grab your phone or. Having issues with your hub? Call us on 0800 800 150. I am without a landline and broadband for the. 2) If Fault not fixed until 5 November, clock starts ticking 2 working days after fault reported on 28 Oct, so from 31 Oct - 5 days x £8 (plus £8 as not fixed by 30 Oct) = £48. Hi there, Today is finally the day my new fibre broadband is being activated, I have put up with a crappy 1mb-3mb connection for two years and today is the day the upgrade is happening. . If you sign up for a BT TV and Broadband package there's a £30 activation fee and £9. . On first day after my first call they said sorry it will works after midnight. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. The status will change to Manage; Select Manage to start installing BT Virus Protect on your device;. com & Community; Broadband. Get help with your BT broadband. Long story short. When you're in range of a hotspot, go to the wi-fi settings and connect to BT Wi-fi from the "Choose a Network" list. “You're not connected to a Sky Q box right now. UK BT or EE subscribers only. However what really concerns me is that yesterday I got a text from BT saying that there was a new problem. Checkout now. However, there is usually a £9. Come the 20th both the phone line and broadband are not activated, I wait for bt to contact me as instructed via the BT website. Choose a topic. I came Home from work to connect my BT Smart Hub, and noticed Purple flashing lights. BT TV Box Pro, TV Box Mini): Go to the app store on your TV and install the discovery+ app. Home phone including Digital Voice; BT Mobile; Email. BT Activation issues; Options. This activation date was then missed with BT customer services say there had been a. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. The box is around 13cm x 11cm x 2. The phone line service was fully working and the PON light was solid green and Phone 1 was green. According. Once you’ve set it up, BT Web Protect will warn you before you visit a suspicious website, on any of your devices connected to BT Broadband. Annual price changes and terms apply. Enter postcode to see availability. . ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Changing your activation or start date. BT order tracker says service was activated on 1 July, but also an alert apologising for delay to 6th (due to network install delay) and saying a 'specialist team' was working on it. I have plugged router in phone socket used previously and i get a ref flashing b light, i have spoken 3 or 4 times with BT who keep saying it will. If you’ve got one of these, try these checks. BT are supposed to activate my home broadband on 15/06 . 2. Watch our short video guides or follow our step by step instructions. BT Fibre broadband / Broadband Activation Issues; Options. Activation date given 15th December. com & Community; Broadband. I was watching a Twitch stream at the time it went down. My broadband order and engineer visit on 1st Feb got cancelled by the system, the advisor told me that was because I didn’t need an engineer visit and my broadband order would be replaced and they could remotely activate the broadband today. I have plugged router in phone socket used previously and i get a ref flashing b light, i have spoken 3 or 4 times with BT who keep saying it will. 24 month contract. When I got the keys just over a week ago I realised all the openreach kit was already installed so called up the fibre connections team who checked with. So if I ordered it that day, the soonest I could get connected was on 12th Sept. Months passed and i forgot about the activation code i was waiting for and then tried to use the card in December. Home phone including Digital Voice; BT. You can set up. With TNT Sports and discovery+ Premium included in every sport package, you can enjoy a wide range of sports and entertainment content. Hi Sorry to hear that there's been issues with your broadband installation. that shouldn't be an issue (having just performed a speed test here, on a different. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. Hi Everyone, I recently switched from Orange to BT as I was having an issue with my broadband that Orange were far from helpful about. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Ope. Its no use phoning as I am just pass from dept. Change the playing field, expect problems. Pay only £1/month for the first three months, then just £18/month thereafter. All four TNT Sports channels, £1/month for three months. and manage your personal details and how you pay. Learn about BT Sport, available with Broadband. Transferred to technical team, and prompty cut off. The blame finger is pointed at BT, which doesn't surprise me, but nevertheless, my agreement is with Vodafone and V. Pay nothing until Spring 2024. Sounds like you have a very similar issue to me regarding activation and going through the forum here it seems to be a very common theme from BT not providing activation when they say they will and we end up waiting weeks. Dep. Find out what the lights mean on your BT Business hub. Managing my subscription passed to BT/EE. . Openreach are now saying that there is an. That is where your problem started. Track your order and delivery. Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. £30 an appointment – If you can get QuickStart but choose not to. The status will then change to. Scam Alert! NHS Text about the COVID vaccine - 06/01/2021. Re: BT FTTH (fibre-only) activation problem [ re: Gal12 ] [ link to this post ] FTTH needs two visits - first installs the fibre to the outside of the property, the second will run the fibre from the outside to the location where you wanted the fibre modem installed and they will bring that bit of hardware with them. Safe to say we’re still waiting. If you run into difficulties or have a question about BT’s products and services, join our community and. I ordered broadband at the end of June with an activation date of July 11. Thanks for the reply This is what I have been doing, where 3 people all at different times this week have said they have put in a request to get it activated but will take 24-48 hours to go through, kind of lost faith in what they are saying now to be honest. Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. Openreach are short of staff this time of the year, with people on leave. Here's how to sign in on your BT TV device (e. Fix a problem Fix broadband problems Broadband and wi-fi Improve your internet connection, whether it’s slow or you can’t connect. An activation fee of £20 is required, alongside a postage cost of £9. BT: Fibre 2 & phone. Home phone including Digital Voice; BT. Sadly, so far I have contacted your broadband telephone agents on a daily basis, however that has so far been a waste of my time as Vodafone seem unable to contact openreach to sort problems, other than using their "system". , that beats the 1mb we currently get. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. I was recently told that fibre is now available in my area. First, please check that the broadband cable is probably connected to your Smart Hub 2. No Internet connection, BT and ISP blame each other. 20 Nov 2023 04:11 PM. If that fails, feel free to email me at tv. If there are no lights, check the power cable is in firmly, and connected to the mains. Digital adapter problem. TNT Sports on Sky TV with BT Broadband:. Not fully true. BT Virus Protect app. Since then, I have spoken to BT on several occasions regarding the delay. BritBox on BT TV. Advanced Digital Home Phones. Check BT Broadband service status. Still no help; Options. Today the Home Hub arrived on the stated delivery date which they e-mailed to me. Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened. If same thing happens to me I will just cancel straight away. What's my BT Wi-fi password or username? Learn about your password and username for BT Wi-fi, and how you can find or change them if you've forgotten what they are. Low on minutes, data or texts?Hi I understand your disappointment at this problem with your broadband activation. BT Broadband customers get at least two free licences and can. Placed order on 22nd Feb then received a call from an advisor who said order is stuck in the system so have to re-order I said ok not a problem go ahead with it. Go to solution. Due to BT's upcoming price hikes I decided to change my broadband and phone provider to Vodafone as it worked out £27. The best way forward is to call our Broadband Team directly on 08080 034 515 and we'll look into this for you. But she decided to move to BT Fibre 1. 4G Home Broadband - 30Mb. Prime Video is available on all current 4K recordable, recordable and non-recordable TV boxes. My Phone. . Enter your BT ID username (it's usually your email address). . Openreach are now saying that there is an. Select your model and use our easy-to-follow guide to get all the answers you need. BT outages reported in the last 24 hours. Problem. Great-value deals on unlimited broadband. Personal; Business; Find a store Network Status Checker Mobile Mobile Phones. Scam Alert: Phishing email pretending to come from BT Billing - 15/12/2020. Average speed* 67Mbps. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;Hello I switched yesterday from Now broadband to BT fibre broadband. . BT Web Protect helps protect you from viruses, scams and phishing attacks by warning you if you're about to visit a potentially harmful website. Another Xbox Pass Account Issue. A master socket is the main socket for the phone line in your home, not an extension socket. Hi Guys, Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. You can also see your order's progress when you track your BT Business order online. I was watching a Twitch stream at the time it went down. Hi All Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. It wouldn't allow it suggesting the SIM wasn't valid. So, reading other posts, I am not alone with my recent activation issues. I've read complaints regarding BT broadband activation dating back to 2010, so it's. Hello, Me and mother currently have not recieved internet for an entire month. The adviso. Broadband / BT Fibre broadband / Activation Delay; Options. I've tried emailing to voice my issues 3 times but never recieve a reply back and have also tried their twitter with no luck. 99. . There may also be a £9. Login & BT ID issue Chat now. Or there might be a problem with your broadband. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. We moved from Sky to BT after they failed to activate our broadband. You need to prove this by taking it apart, and plugging a microfilter into the "real" test socket as shown on this picture. Re: Activation Date/BT already a nightmare. Thanks, Viki. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. This will be sent via Royal Mail and should arrive between 7am and 6pm the day before your activation date. . Changed my broadband over from Sky to BT, sky worked fine. im a new customer switched from SKY (150M FTTP) and ordered the 500M fiber on Mar 15 ish. 20-02-2023 04:51 PM. Blue Light. They have no clue about my order until I called them on 15/06. In a live chat yesterday with someone from BT they said activation would occur by 23:59 on 1st (it didn't). If your broadband speed falls below the promised minimum broadband speed, the provider has one month to sort this out – if it fails to do this, you’re allowed to leave your contract, penalty-free. Having a cheap wired phone (£5) is a very useful tool to diagnose any faults, especially a noisy or disconnected line. Only BT Complete Wi-Fi gives you reliable wi-fi in every room or £100 money-back guarantee. We don't no when you will be activated. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. Solved: Any advice/help on how to proceed would be welcome. Check services in your area, solve issues, track orders and get in touch - all from the app. Let us know your problem so that we can get you back up and running. BT have already switched off my broadband. I emailed BT on 3/8 to which I received an auto response giving a ref number,which I replied to on 4/8 and have not heard anything from them since. The fact that your phone line was not working, was probably the reason for the delay. If you want a faster service, its Fibre 1 package clocks in at 50Mbps, and Fibre 2 achieves speeds around 67Mbps. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Sign in to discovery+ on a BT TV device. I ordered ultrafast fibre 1 on the 22 of October. This includes Premier League football, European football from the French and Italian domestic leagues, international cricket, Premiership Rugby, WWE, UFC, and exclusive access to the UEFA Champions League, UEFA. BT customer service phone numbers (broadband, mobile or phone line) problems. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. To change the activation or start date for your order, please use Chat (during office hours) on the Track your order page. Since then there has been a series of problems including routing errors, cable work. . ADSL/Copper broadband; BT Fibre. Select your hub BT Smart Hub 2 BT Smart Hub and Ultra Smart Hub BT Home Hub 3 BT Home Hub 4 and 5 Activation date You should receive an email or text from us confirming your activation date. Home phone & Mobile. Stream eye-opening documentaries, must-see reality, and exclusive Originals. Choose one of our great value broadband packages. Someone over the age 18 (who can approve any work needed) will need to be home for the appointment slot as well as a few hours after, in case you’re the engineer arrives towards the end of the slot. Most of our contracts are 24 months, but we do have some that are 18. That increase. Hello, Me and mother currently have not recieved internet for an entire month. 1. The Phone lines socket is to connect a phone to if you use the Broadband Voice phone service, however if this is mistakenly connected to a phone line it can induce a buzzing noise on the line. I waited a few days and still not. . You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. I received a letter from Vodafone on the 25th January thanking me for choosing Vodafone Broadband and Home Phone service. I bought two new Advanced Digital Home. I'm a brand new BT Inifinity customer and things are already not going well at all. He gives me a router to take home and I cancel with BT. Received notification that landline has switched but nothing on broadband. com & Community; Broadband. BT Web Protect helps protect you from viruses, scams and phishing attacks by warning you if you're about to visit a potentially harmful website. Hi , I am so sorry for the delay in getting your services activated. I'm sorry if you're having problems setting up the BT Sport on your EE service. BT Sport app. My phone line activated as expected, but not the broadband. My second order was not made correctly and whilst the third order has gone through, my Sports channels keep dropping out and no one knows why. Or take a look at one of our videos. How much does it cost to install a new BT phone line or reconnect an old one? Find out all you need to know about BT connection fees for a new phone line installation, or to reconnect your service. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Received my router but am not to plug in until text message. BT however has failed too, our landline is working but our broadband is not. Our broadband has been cut offActivation has not worked. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. We moved into a new build and were meant to have fibre broadband provided by Vodafone as we used them the last 4 years. . So if we’re late when activating or repairing your connection, or if we miss your engineer appointment, you’ll automatically get compensation. BT however has failed too, our landline is working but our broadband is not. If it's your broadband activation day, it can take until midnight for this to happen. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. Never had issues before (with Plusnet or BT before that). Try our broadband speed tips. . I keep bein. Call BT. Cheers John Jun 25, 2021. Broadband & phone. Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. I called bt again and was promised it would be on by. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. For the first week I was getting download speeds c 19Mbps. . An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. Check BT Broadband service status. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. I ordered BT Infinity and a phone line back in december 2013, the activation date was the 14th January, the engineer turned up on time a set abou. What's my BT Wi-fi password or username? Learn about your password and username for BT Wi-fi, and how you can find or change them if you've forgotten what they are. . Hello, recently my parents decided we needed new internet in our household so we changed ISP to BT. Not getting broadband speed that BT promised? Problems with BT phone and broadband. On 17/06 BT support team told me that there is a glitch in the orde. Skip Navigation. Openreach FTTP became available to order a month ago. my Broadband activation date on the sales order was given as 18th September I have now rang them for the 5th time on 6th October and still not BT contacted Sky with the migration request. More options. Home phone including Digital Voice. If you need any further help please let us know. My activation date for Infinity 1 was Monday of this week. . Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened. 3. I work with the guys who manage the activation journey, so should be able to find what's going on. My broadband was due for activation today and I was advised to restart the ONT at midnight Monday. You may need to use the. Feel your pain and even tho my service hasn't even started I'm getting second thoughts already. My Broadband. apps@bt. I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. 76 - 02/12/2020. Sounds very odd, e. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. g. Browse . Those fees aside, there’s no upfront charge for. Have tried to no avail via online chat, phone, Facebook, Twitter to resolveDiscover your broadband extras. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. Right so after a lot of contemplation I took the plunge of moving to BT for the first time and I am not starting to regret it. I ordered BT fibre broadband to my new address on 5/7/23. Since then and currently speed has reduced to c 11Mbps. Having left Virgin Media as I had ended my contracted term and they wouldnt offer me a new deal less than £47, I ordered Vodafone as a long term mobile customer. Hi I moved to a new house with planned service activation for 30. Black Friday deal. Set it up and waited for it to be activated, all last night and this morning nothing but a flashing orange light. Option 2. For the last 3 hours been trying to contact vodafone through phone and live chat. What broadband package have you ordered, as there may be a problem with the availability of spare connections? Use the address checker on the page below, and post the results, but edit out your address details first. Get exclusive offers as an existing BT broadband customer, like 10% off certain EE pay monthly mobile plans. . If the cable are connected correctly. Options. Only on EE. Compensation is paid as a bill credit, reducing the cost of your next broadband bill. none of the Vodafone help lines seem to be working todayA BT ID is the username and password you need to manage all your BT services online. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Once completed you could have requested a new phone number. BT Fibre broadband / BT activation date passed. Planned date: 23 Oct; Actual date: 28 Oct (although I didn't see anything change from my end on 28 Oct). I ordered BT FTTP 900 on 30 September, with the engineer appointment set as 23 October. Ok, ofcourse no broadband next day call " sorry our system shows Yo. 2. For the first week I was getting download speeds c 19Mbps. - we're still waiting to activate your broadband. I called again today, waited more than 30 mins to talk to someone. One email in the morning to confirm that im being connected. Connect to our 4G mobile network for browsing, streaming and downloading. Activation Day - Still no internet or dial tone. I'm sure they are working hard to find out why, but the most infuriating part is for the past 2 months hearing: Get ready your broadband will be activate tomorrow (and it isnt) - multiple times. BT Sport on TV, Online player or App. Scroll down to ‘Use your extras, at no extra cost’ and click ‘Manage your extras’. Pay monthly phones; Pay as you go phones; Apple; Samsung Galaxy. Annual price changes and terms apply. This will help to keep you safe while browsing online. Existing customers will continue to have access to BritBox on BT TV as usual. . How to switch broadband. Full Fibre 900 Install. Offer ends 07/12/23. Registered: 21-04-2017. 99 delivery charge for your BT router. There's a minimum 14-day cooling-off period, which begins the day after you register for the service. Hi all, I have a new build property. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. Was meant to get my broadband Activated today but idk if I should wait because I don’t think I will getting online today been waiting for this weeks. With BT Service Status you can check your BT Broadband, Landline or TV is working. Hi, I am encountering activation issues with my broadband connection, I am wondering if anyone else has had similar issues. . 11. Supercharged, ultra-reliable broadband. Thank you for any help. For more information, press Dismiss". Any still September 2017 Vodafone still appear to have issues getting service activated. Buy this deal See all BT deals. My activation date was the by midnight on the 21st but never happened. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Hello I'm sorry to hear about this experience, I completely understand your frustration. Hello I'm sorry to hear about this experience, I completely understand your frustration. The Lounge; BT. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. The situation described above is what recently. We were told we couldn't add TV services until the phone and broadband were activated. Get help with problems watching the channels, and fix errors on the BT Sport App and online player. Do you have an enquiry about a fault you’ve already reported to BT? Step 2. There would not normally be an issue with ADSL connections unless there is a "Stop Sell" of copper connections for your exchange. It may not have been connected through at the exchange. Just signed up to Infinity coming over from Sky regular Broadband. Region No. OR. LukeH2022. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. You can call 0800 443 311 to get through to an automated phone line which you can use to: Pay your bills. . It shows you have a light signal so Openreach have completed their work. - theres an issue with you account.